CTFO Refund Policy
A sixty (60) day money back guarantee is offered on each of CTFO's products on the purchase price paid, less any shipping and handling fees.
This offer is good one time, per product, per customer. All containers used/unused, full/empty must be returned and must arrive back to the CTFO fulfillment center prior to 60 days after the original shipment date.
If written instruction is not included with the returned package, the Associate/Customer will be contacted for instruction on how to process the return and the order will be held until verification is received.
Returned orders not paid at the expense of the Associate/Customer are subject to a re-stocking fee. 20% of the product price on all deliveries refused by the Associate/Customer will be deducted from the refund amount, as well as applied to all orders returned due to an incorrect address.
Refunds are not available on marketing material, sale, discontinued closeout or expired products.
Items received for refund after 60 days from shipment date will not be refunded. They may be returned to the Associate/Customer upon their request, however additional shipping and handling charges may apply.
Any refund policy or money back guarantees made by CTFO on the products sold by CTFO are solely intended and will only be extended to the original purchaser of the product. Please note that some third parties or Independent Associates may make unofficial offers regarding product guarantees that are not corporately endorsed, therefore CTFO Corporate cannot honor. If you have questions about any unusual offers, please contact CTFO Customer Support directly for verification.
PRODUCT EXCHANGES: Must be approved by CTFO prior to returning product. Exchanges may only be done on un-opened products within 60 days of shipment date. Exchanges are not available on sale, closeout, discontinued, obsolete, or outdated products. The replacement product must be of equal value to or greater value than the product being returned (if greater, customer must pay the difference). Associate/Customer is responsible to pay for the following fees: shipping and handling to return original order and shipping and handling to re-ship replacement product.
DAMAGED or MISSING ORDERS: Please contact CTFO Customer Support to report any damaged or missing orders within 15 business days from shipment date. The appropriate shipping carrier will be contacted and an investigation will be conducted. (Based on the carrier, this process can take up to 15 business days). Damaged item(s) must be in the original packaging with the entire original casing. Damaged items may be picked up by the carrier and returned to CTFO, unless otherwise directed by CTFO. Upon receipt of the item, a new product will be sent out.
If you have any questions regarding CTFO's Refund Policy, please contact us at (707) 449-4567 or support@MyCTFO.com.
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